Terms and Conditions

These terms describe use of the WeOxide website and its digital marketplace, operated by WeOxide. Contact: contact@weoxide.net. Please read the licence and product information for each file before purchasing.

Accounts and acceptable use

Keep your account information accurate and protect your sign-in credentials. Do not share paid downloads, bypass purchase restrictions, impersonate others, publish unlawful material, or interfere with the website or other members. Account restrictions may be applied in accordance with the site's rules and applicable law.

Digital products and licences

Maps, plugins, prefabs, monuments, tools, website themes, scripts, source code and other digital downloads or access are digital products. A purchase grants the rights described in that product's licence; it does not transfer ownership of the creator's intellectual property. Redistribution, resale and account sharing are permitted only where the relevant licence expressly allows them. Check compatibility, requirements and the product description before purchasing.

Prices, payments and delivery

Review the product, currency and final amount at checkout before authorising payment. Use the payment methods displayed by the checkout. After a successful payment, eligible purchases are available through your account's Purchases page. If payment succeeds but access is missing, contact us with the order reference rather than paying again.

Product support and updates

Use the product's support options to report problems and provide relevant error messages and environment details. Support scope, compatibility and future updates depend on the information and licence supplied for the individual product. This does not exclude updates or support required by applicable law.

Refunds

WeOxide's general policy is that digital purchases are final and non-refundable, except where a refund or other remedy is required by applicable law. We do not offer a general change-of-mind refund once a digital product has been delivered or access has begun. The following sections explain how this policy applies to digital content, gifts, subscriptions and hosting.

Digital delivery and withdrawal rights

Digital products can be delivered immediately through downloading, unlocking or account access. Where EU consumer withdrawal rules apply to paid digital content not supplied on a tangible medium, the 14-day withdrawal right is lost only when performance has begun and the legally required conditions have been met. These include your prior express consent to immediate supply, acknowledgement that you will lose your withdrawal right, and the required contract confirmation. A purchase or the availability of a download alone does not establish valid consent.

A valid withdrawal waiver does not remove statutory rights where content is defective, misdescribed or not supplied. The applicable national rules implementing Directive 2011/83/EU and Directive (EU) 2019/770 remain in force. Services, including hosting, may have different withdrawal rules.

Gifts

Free gifts have no cash refund value and cannot be exchanged, traded or redeemed for compensation through WeOxide. A paid purchase intended for another member remains subject to the same digital-product refund rules; buying on behalf of another person is not itself a reason for a refund. Mandatory legal rights remain unaffected.

Subscriptions

Subscriptions are billed in advance on a recurring basis according to the terms shown when you subscribe. Cancellation stops future renewal charges; it does not provide a voluntary refund for the current billing period or unused time. Access normally continues until the paid period expires, unless the account is restricted under the site's rules. Such restrictions do not themselves entitle you to a voluntary refund for the remaining period. Refunds and cancellation rights required by law remain available.

Hosting services

WeOxide does not offer voluntary refunds once hosting provisioning has begun, for unused hosting time, or simply because an account has been restricted under the site's rules. This does not exclude mandatory withdrawal rights or remedies for services that are not supplied or do not conform to the contract.

Problems with a product and mandatory remedies

If a product does not conform to its description or contract, contact the creator through the product's support options and contact contact@weoxide.net if assistance is needed. Provide enough information to identify and investigate the issue. Where appropriate, repair, replacement, an update or reasonable support may resolve the problem.

Where applicable consumer law requires it, you may be entitled to a price reduction or termination and a refund, for example if bringing the content into conformity is impossible, is not completed within the legally required reasonable time, or another statutory ground applies. An unresponsive developer who leaves a product unusable is a reason to contact us, not an additional condition that must always be met to exercise your rights. Mandatory remedies are not discretionary and remain available after a download or valid withdrawal waiver.

Situations that do not qualify for voluntary refunds

WeOxide does not offer voluntary refunds because you changed your mind, a price was reduced after purchase, you bought for another person, or your account was restricted for breaching the site's rules. Downloaded or accessed products are not eligible for a general change-of-mind refund. These exclusions do not override mandatory legal rights or rights available through your payment provider; this policy does not prohibit lawful payment disputes.

Requesting a refund

Email contact@weoxide.net with your WeOxide account name, order reference, product or service name, a description of the issue, and any relevant support correspondence or error evidence. Never send passwords, full payment-card details or other sensitive credentials. A request is reviewed against the purchase, delivery and applicable law; submitting it does not automatically approve a refund.

Any goodwill refund beyond mandatory legal requirements is discretionary. Approved refunds are returned to the original payment method, subject to applicable law and payment-provider procedures. Access to refunded products may be withdrawn where permitted.

Donations

Donations are voluntary contributions through the website's donations page. A donation is not a product purchase and does not grant ownership, a download licence or additional account privileges unless expressly stated before payment. Contact contact@weoxide.net about mistaken or unauthorised donation payments; applicable legal rights remain unaffected.

Responsibility and changes

Use products in accordance with their instructions and maintain appropriate backups. Nothing in these terms limits responsibilities or consumer remedies that cannot lawfully be excluded. Changes must not retrospectively remove rights relating to completed purchases.

Contact

For questions about these terms, purchases or refunds, contact WeOxide at contact@weoxide.net.